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Privacy Policy

Last updated: 7 April 2026

Table of Contents

1. Introduction

常州鲸途国际贸易有限公司 (Business Registration Number: 91320411MADH337131), operating as "MetaAgent," values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our services, and your choices about the collection and use of your information. We are committed to processing your personal information in compliance with applicable data protection laws and ensuring the confidentiality and security of your data.

2. Information We Collect

We collect various types of information, including personal data, to provide and improve our services to you:

  • Account and Authentication Data: When you register for an account, we collect personal details such as your name, email address, company name, phone number, and password. This data is essential for setting up and managing your access to MetaAgent services.
  • Payment Information: If you subscribe to our paid services, we collect billing details such as credit card information, billing address, and other payment-related data. All payment transactions are processed securely through third-party payment gateways.
  • Usage Analytics and Telemetry: We collect information about how you interact with our platform, including features used, time spent on pages, and performance data. This helps us understand user behavior and improve service functionality.
  • API Access and Integration Data: If you use our APIs or integrate MetaAgent with other services, we may collect data related to your API usage and the types of data being transferred through these integrations.
  • Cloud Storage and Data Processing Locations: We store and process data in secure cloud environments. Information on data residency and processing locations may be collected to ensure compliance and optimize service delivery.
  • Service Uptime and Incident Data Handling: In cases of service incidents, we may collect technical data, logs, and information related to system performance to diagnose and resolve issues.
  • Communication Data: Records of your communications with us, including customer support inquiries, feedback, and survey responses.
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies when you visit our website, as detailed in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: Operating our website, providing AI automation solutions, processing transactions, and delivering requested services.
  • To Improve and Personalize Our Services: Analyzing usage data to enhance features, improve user experience, and develop new products and services.
  • To Communicate With You: Sending service updates, security alerts, support messages, marketing communications (with your consent), and responding to your inquiries.
  • For Security and Fraud Prevention: Protecting our systems and users from unauthorized access, fraud, and other illegal activities.
  • For Legal Compliance: Fulfilling our legal and regulatory obligations, including tax, auditing, and reporting requirements.
  • For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

5. Information Sharing

We may share your information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, hosting, and customer support. These providers are obligated to protect your information.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • With Your Consent: We may share your information with your explicit consent or at your direction.

We do not sell your personal data to third parties.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

  • The duration of your active relationship with us and the provision of our services to you.
  • Any legal obligation to which we are subject.
  • Whether retention is advisable in light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

Once the retention period expires, personal data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete personal information.
  • Erasure: Request the deletion of your personal information, under certain conditions.
  • Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Restriction: Request that we restrict the processing of your personal information, under certain conditions.
  • Objection: Object to our processing of your personal information, under certain conditions.
  • Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, firewalls, and regular security audits. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. International Transfers

As a global technology company, MetaAgent may transfer and process your personal information on servers located outside of your country or jurisdiction. We ensure that any such international transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data, such as standard contractual clauses or reliance on recognized certification mechanisms.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

常州鲸途国际贸易有限公司 (MetaAgent)
Xinbei District, Longhutang Street, Longye Road and Fengyuan Building 3, Room G209
Changzhou, Jiangsu
Email: privacy@metaagent.com